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Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. These Terms and various other policies are binding as per the provisions of the?Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of?2000.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website, "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean?Vector E-commerce Private Limited?and its affiliates.

1. Introduction

a)?Guncha?("Website") is an Internet based content and e-commerce portal.

b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Guncha at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

2. User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Guncha of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Guncha cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

3. Services Offered:

Guncha provides an all over India delivery of flowers and gifts. The Products can be purchased through the Website through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, return policy, etc. In addition, these terms and policies may be further supplemented by Product specific conditions, which may be displayed on the webpage of that Product.

4. Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the?Privacy Policy?of Guncha. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

5. Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Guncha's name is stated as the source and prior written permission of Guncha is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

6. User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

(a)??defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

(b)??publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

(c)??upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents;

(d)??upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;

(e)??conduct or forward surveys, contests, pyramid schemes or chain letters;

(f)??download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;

(g)??falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

(h)??violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

(i)??violate any applicable laws or regulations for the time being in force in or outside India; and

(j)??violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

7. User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Guncha.

8. Intellectual Property Rights:

a) Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Guncha owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Guncha without obtaining authorization from Guncha.

b) Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

9. Links To Third Party Sites:

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Guncha or the Website and Guncha is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Guncha is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Guncha is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Guncha or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

10. Disclaimer Of Warranties/Limitation Of Liability:

Guncha has endeavoured to ensure that all the information on the Website is correct, but Guncha neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Guncha be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Guncha be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Guncha shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Guncha's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

11. Indemnification:

You agree to indemnify, defend and hold harmless Guncha from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Guncha that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

12. Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Guncha's discretion.


a)???Guncha may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.

b)??Notwithstanding Section 13.a above, these Terms will survive indefinitely unless and until Guncha chooses to terminate them.

c)?? If you or Guncha terminates your use of the Website or any Service, Guncha may delete any content or other materials relating to your use of the Service and Guncha will have no liability to you or any third party for doing so.

d)??You shall be liable to pay for any service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

14. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore.

15. Severability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

16. Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to?

17. Payment Terms

Guncha uses the industry?s leading security technology to ensure that your order will be safe and secure. For your convenience, Guncha accepts Visa, MasterCard, Diners Club, American Express and mobile payments as well from PayMate. We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +91 96198 10845 between 10PM to 9PM (Mon- Sat) For each product or service you order on , you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order.

18. Refund Policy:

In case we are not able to process your order due to area not in service area then order can be on hold with us for future use so that you can use the same amount whenever you wish for any delivery within our service limit within a period of one year or it can be fully refunded to the customer.

Please note refund could be processed if it is agreed upon and communicated in writing to the customer.

As a policy we offer only credit voucher equivalent to the refund amount but in some case we refund money back, Refund could be processed if we have received bank account details of the customer. Once processed at our end refund takes 10-15 working days to reflect in your account.

Refund is credited directly through the mode from which customer has paid the money within 10-15 working days.

19. Guncha Reward Program (GRP) terms of use:


1.1. These terms and conditions are operational only in India and open to participation of all the registered members, resident of India of Guncha, over and above the age of 18 years.

1.2. The program may be extended to other geographies and other audiences at Guncha's discretion.

1.3. Membership will be offered to the GRP(program brand name)

1.4. New Customers will gain membership to the program on registration.

1.5. Membership will be identified by a single registered email id confirmed by the registered member at time of first login on the Guncha's webpage.

1.6. Two email id's cannot be combined under a single membership.

1.7. Membership will be activated for new members/customers as follows:

i. For new customers/member - on registering with Guncha.

1.8. Membership is valid for life until such time as Guncha decided to terminate this loyalty programme, with or without notice to its members. Accumulation of points shall cease immediately on termination of this programme, but points already accrued shall be redeemable for 60 days.

1.9. Once membership is activated, the member starts earning points whenever they purchase products on Guncha.

1.9.1. Points will be at a certain percent of the purchase value specified by Guncha.

1.9.2. The percent may vary by product, brand etc at the discretion of Guncha.

1.9.3. Guncha points are not legal tender, have no monetary value and cannot be bartered or sold for cash.

1.9.4. Points can be redeemed for products on Guncha or any other products specified by Guncha at an exchange rate of 1 point being equivalent to Rs 1.

1.9.5. All points have the same exchange value.

1.9.6. This exchange rate can be changed from time to time at Guncha's discretion.

1.9.7. Points will be valid for a 12 month period on a rolling month (end of month) basis.

1.9.8. Points will be credited to the member's account immediately after the successful acceptance of the order.

1.9.9. Fractional points will be rounded off to the next highest integer. Example: if total points are greater than 99, but less than 100, it shall be added as 100 points.


2.1. Each member is responsible for remaining knowledgeable about the Guncha Program Terms and Conditions and the number of points in his or her account.

2.2. Guncha will send correspondence to active members to advise them of matters of interest, including notification of Guncha Program changes and Points Updates.

2.3. Guncha will not be liable or responsible for correspondence lost or delayed in the mail/e-mail.

2.4. Guncha reserves the right to refuse, amend, vary or cancel membership of any Member without assigning any reason and without prior notification.

2.5. Any change in the name, address, or other information relating to the Member must be notified to Guncha via the Helpdesk/email by the Member, as soon as possible at?

2.6. Guncha reserves the right to add,modify,delete or otherwise change the Terms and Conditions without any approval, prior notice or reference to the Member.

2.7. In the event of dispute in connection with GRP and the interpretation of Terms and Conditions, Guncha's decision shall be final and binding.

2.8. This Policy and these terms shall be read in conjunction with the standard legal policies of Guncha, including its Privacy policy.